Delivery and Returns

Delivery and Returns

 

Please note this information only applies to ONLINE purchases.

 

 Delivery

Currently there is no cost for delivery in New Zealand. Our delivery is calculated at a standard rate of shipping, depending on current stock levels you may receive your products within 3-5 working days after your order has been confirmed. However generally orders take between two to three weeks for delivery. Due to an increase of orders at times there are instances where this does not apply due to circumstances that are beyond our control.

Request – In the NOTES option please request urgent orders so we can make your delivery a priority, or alternatively please engage with us directly via e mail shop@teohongainteriors.com

 VIP Delivery

This service is available in  New Zealand for Reward Gold and Black Members at no charge. However Te Ohonga Interiors will make exceptions for special occasions, so please connect with us for further information.

International Destinations

Please note that international destinations will incur a fee unless otherwise stated. During the advertisement of promotions and sale products, any exemptions will be advertised at the checkout prior to payment.

 

Understanding our Refunds & Exchanges? 

We will be happy to accept refunds and accept returns or exchanges for ONLINE sales within 30 days of purchase. Garments must be in brand new condition, unworn, unwashed, with tags attached, and accompanied by the original receipt.

Returns from the Te Ohonga Interiors Online Shop

If you’re reading this, then you’re not 100% happy with your online purchase, and you wish to return it for a credit under the terms and conditions of our SHOP                                

Our Service for Returns

If you return your purchase with the original receipt, original tags attached, and in ‘unworn condition’, we will absolutely credit your account  for the original purchase price.

How does this actually work? 
If you purchase a product from our SHOP at Te Ohonga Interiors online  for $300 and you return it to us in an ‘unworn condition’ with the original tags attached, including this form and your receipt, we will  immediately credit your account with a $300 gift voucher that you can spend online with us at any time and purchase different items.

What does ‘unworn condition imply? 
Obviously you’ve tried on your purchase. Maybe you’ve tried it  on with the tags on, to test drive it. ‘Unworn condition’ means that it has no marks, stains, pilling, stretching or any other sign of wear. If you return your purchase and our returns manager deem that it is not in ‘unworn condition’, then at our discretion we may not credit your account. This is because under New Zealand law we are not obliged to give a refund unless the goods are faulty.  If we do not accept the goods are in ‘unworn condition’ then we will return them to you at our cost.

Return your purchase to us at:

Te Ohonga Interiors

P.O.Box 47307 Ponsonby,  

Auckland 1144  New Zealand

If we accept the above and the product is in good condition, then we will issue you with a credit for your online account with a gift voucher that matches the original purchase amount. You can spend this online  without any conditions.
We will mail your exchanged item to you as soon as we have processed your exchange. 
Please note that shipping fees and/or duty are non-refundable, and the cost of shipping returns/duty must be born by the purchaser. 

How long do I have to return or exchange a purchase?
For online orders, return shipments must be post-marked no more than 30 days after you received your shipment.

What if I can’t find my original receipt?
We are unable to exchange a product  unless it is accompanied by the original receipt.

Cancelling your Order
Once your order has been processed, i.e. you have paid online for your goods, there is only a small window of time before your order will be packed and dispatched.
If you wish to cancel your order, please email us immediately on shop@teohongainteriors.com (please mark URGENT) please quote the order number, the full name on the method of payment, and the $ amount of the order. 
If your order has been packed and dispatched, please note that we will not be able to offer you an exchange except via the process described.

Please note that under New Zealand law we are not legally obliged to refund you if you change your mind, or if the garment you have purchased does not fit. If the goods are faulty we will of course meet our obligations under the New Zealand Consumer Guarantees Act.

Naturally there are times for us to use our discretion in all matters, we want you to be very happy with your purchase and return to shop with us as a valued customer.

 

Happy Shopping !

 All further inquiries please address to shop@teohongainteriors.com